Always at your SEVA
Widest network of service centers with 25000 service champions
VISION
Mahindra Tractor Service
Mahindra Tractor Service aims to become 1st choice for its customers, by putting customers first and focusing on service and support for farming solutions. The SEVA Approach, which stands for Service Quality, Energizing Relationship, Value Added Service, and Assurance & Trust, outlines the core principles and commitments of the service.
Mahindra Tractor Service emphasizes providing high-quality service through efficient and effective solutions that meet or exceed customer expectations, by maintaining a strong focus on service quality.
By actively engaging with customers, understanding their needs, and addressing their concerns, to build strong relationships by delivering personalized support.
Apart from the core tractor servicing, the company offers additional services that enhance the overall customer experience.
Mahindra Tractor Service strives to build trust by consistently delivering on its promises and providing reliable and dependable service.
LATEST HAPPENINGS
Major Highlights
Feature Upgradation Navjeevan Kits on Subsidized Rates
Mahindra Tractor Service offers over 90 feature upgrade options through Navjeevan Kits, which are available at subsidized rates. These kits provide customers with the opportunity to enhance the functionality and performance of their Mahindra tractors.
Service Camps in FY22-23
Mahindra Tractor Service conducted over 30,000 service camps during the financial year 2022-2023. These service camps provide customers with the convenience of accessing maintenance and support services for their Mahindra tractors at centralized locations.
Lakh+ Customers Attended at Doorstep in FY22-23
Mahindra Tractor Service served over 200,000 customers through doorstep service during the financial year 2022-2023. Doorstep service allows customers to receive prompt assistance and support for their Mahindra tractors without the need to transport the tractors to a service center.
Skill Development Centers under Aatmanirbhar Bharat Initiative
Mahindra Tractor Service has established 10 skill development centers as part of the Aatmanirbhar Bharat initiative. These centers aim to provide training and skill development opportunities to individuals, equipping them with the necessary knowledge and expertise in tractor service and maintenance.
Tech Master Child Scholarships
Mahindra Tractor Service offers Tech Master Child Scholarships, which are educational scholarships aim to support the education and future aspirations of deserving students.
SEVA Offerings
Mahindra Tractor Service strives to reduce down time to Repair through various means, such as improving technician skills, optimizing repair processes, ensuring the availability of spare parts, and enhancing communication, quick service, and coordination within the service team.
We ensure faster and more reliable services to our customers, ultimately leading to increased customer satisfaction and minimized downtime for farmers relying on their tractors.
*Tractor repaired within 8 Hrs at the workshop
*Parts Delivery available in 48 Hrs
*Tractor attended within 48 Hrs at the doorstep
MEC (Mahindra Excellence Centre) is responsible for building capability in terms of product and application knowledge for the entire Farm Division including International Operations. There are three MECs located at Nagpur, Zaheerabad, and Mohali, respectively.
MEC-Nagpur has a state-of-the-art world-class training facility with a carpet area of about 40,000 sq. ft. on two floors, whereas MEC-Zaheerabad and MEC-Mohali are comparatively smaller in size with all basic facilities and cater to the training need for Southern and Northern region, respectively.
MEC organizes need-based training programs on both Tractor and Farm Machineries for all functions of Dealership and for our own employees of different departments including Marketing, Manufacturing, R&D, and International Operations.
Vocational training programs for Engineering Students are also organized by MEC for bridging the gap between academics and industry and making them industry ready.
Live Virtual Training Programs are also conducted using the Chroma Studio facility available at MEC for increasing the reach and spread of participants.
There are also about 40 MSDCs (Mahindra Skill Development Centres) spread across the country at different dealership locations under the aegis of MEC for conducting basic level training programs for Skill Level 1 & 2 technicians. On average, MEC trains about 8000 participants per annum.
Installation is the 1st connection with Mahindra customers after delivery of the product. The installation process is conducted by trained and knowledgeable technicians at the customer's home or farm area. As part of the installation process, the installer provides a customer orientation session to familiarize the tractor owner with its features, controls, warranty policy, and basic maintenance schedules. Installer also addresses any questions or concerns the customer may have regarding the tractor's operation and maintenance. Installation also includes attaching implements and accessories to the tractor as per the customer's requirements.
By providing a seamless and efficient installation experience, Mahindra Tractor Service aims to establish a strong foundation for energizing relationships and the right use of tractors in agricultural operations.
Mahindra Tractor Service covers the entire India with its extensive service network of 1000+ Authorized Dealership & 300+ Authorized Service Centers strategically located to cater to the service and support needs of Mahindra tractor owners.
Benefits of Mahindra Service Network
✔ Dedicated service centers equipped with tools and equipment to perform repairs.
✔ Mahindra certified & trained technicians.
✔ Mobile Service Units.
✔ Availability of genuine Spare Parts & Lubricants.
The main objective of the Skill India Program is to provide adequate training in market-relevant skills. It also aims to create opportunities for the development of talent within the country and improve the overall scope and space for underdeveloped sectors.
The line Kaushal Bharat, Kushal Bharat, is the slogan of Skill India Mission. It translates to a healthy, happy, and prosperous India.
M&M is contributing to this mission by partnering with State Governments, the Central Government, Universities, and NGOs for establishing and operating Skill Development Centres where rural educated unemployed youth are skilled in tractor/farm machinery operation, repair & maintenance.
So far, we have signed MOUs in the states of Madhya Pradesh, West Bengal, Rajasthan, and Chhattisgarh for a total of 15 SDCs and have transformed the lives of 3000+ youth and made them employable at Dealerships and Agri Industries.
We have a big ambition to scale up our SDC Operations by having 100 SDCs across the country by 2025 and transform the lives of 50K rural unemployed youth.
Mahindra Tractor connects with its customers through a number of innovative campaigns and events throughout the year. Service camps are organized to provide comprehensive check-ups, maintenance & repairs of Mahindra tractors in a centralized and convenient location.
In addition to the physical servicing of tractors, service camps also provide educational sessions to tractor owners. These sessions cover topics such as tractor maintenance best practices, operating guidelines, safety precautions, and tips for optimizing performance. The aim is to empower tractor owners with the knowledge and skills to effectively care for their machines.
Service camps ensure that customers can maintain the performance and longevity of their tractors while experiencing personalized attention and assistance enhancing customer satisfaction, loyalty, and overall brand reputation.
*For service camp details, kindly connect with your nearest authorized dealer/service center.
Mahindra Tractor Service offers doorstep service as a convenience to customers, allowing them to receive timely assistance without the need for transportation or logistical challenges.
Some key aspects of doorstep service provided by Mahindra Tractor Service:
1. On-site Diagnosis and Repairs: Trained technicians from Mahindra Tractor Service would visit the customer's location to diagnose and address any issues or repairs required for the Mahindra tractor. They would carry the necessary tools, diagnostic equipment, and genuine Mahindra spare parts to perform the service on-site.
2. Routine Maintenance and Inspections: Doorstep service may include routine maintenance tasks such as oil changes, filter replacements, lubrication, and general inspections. Technicians would perform these tasks at the customer's location, ensuring the tractor remains in optimal working condition.
3. Flexibility in Scheduling: Mahindra Tractor Service would offer flexible scheduling options for doorstep service to accommodate customer preferences and availability. Customers can request service appointments at a time that suits them best, reducing disruptions to their daily operations.
Doorstep service aims to provide a prompt response to minimize tractor downtime, provide convenience to customers and ensure that customers can resume their agricultural activities without significant delays.
Note: Availability and scope of doorstep service may vary based on factors such as location, service requirements, and the specific policies and offerings of Mahindra Tractor Service. Customers are advised to contact their local Mahindra Tractor Service center or authorized dealership for detailed information on the doorstep service options available to them.
The Navjeevan kit is a comprehensive package offered by Mahindra, which typically includes essential spare parts and consumables necessary for the upgradation of a tractor. These kits are designed to provide customers with a convenient bundle of items needed to keep their tractors in good working condition and add the latest features. Navjeevan kits are often available for purchase at authorized dealerships.
Mahindra Tractor Service offers a 24x7 toll-free contact number - 1800 2100 700 - that operates round the clock and provides assistance and information to customers.
24x7 toll-free contact center demonstrates a commitment to providing accessible and responsive customer support. Customers can avail assistance and information at any time, enabling them to make the most of their Mahindra tractor ownership experience.
On-Demand Service, also known as Suvidha, is a missed call facility made available by Mahindra Tractors Service. Customers can register a service request by just giving a missed call over the Suvidha number 7097 200 200, customer would get a confirmation request & a call from the dealer/contact center.
✔ Multilingual support
✔ 24X7 Helpline Tollfree Number
Note: Availability of On-Demand Service may vary based on factors such as location, service capacity, and operational policies. Customers are advised to contact their local Mahindra Tractor Service center or authorized dealership for precise information regarding the On-Demand Service (Suvidha) options available to them.
Introducing an extended warranty period of 6 years for all Mahindra tractors. This means that when you choose a Mahindra tractor, you will not only benefit from our reliable and high-quality products but also enjoy an extended period of coverage and peace of mind.
We understand that purchasing a tractor is a significant investment, and having a comprehensive warranty is crucial in ensuring that you receive the best possible value. Our 6-year warranty is designed to provide you with long-term protection. This commitment reflects our confidence in the durability and performance of our tractors.
We encourage you to visit your nearest Mahindra dealership or reach out to our customer service team to learn more about the specific terms and conditions of this extended warranty. Our knowledgeable staff will be more than happy to assist you and address any queries or concerns you may have.
Terms and conditions: Please contact your nearest dealer for more information.
Mahindra Tractor Service emphasizes the use of genuine spares and lubricants for their tractors. Here are some key aspects related to genuine spares and lubricants:
1. Quality Assurance: Mahindra Tractor Service ensures that the spares and lubricants they provide are genuine and of high quality. Genuine spares are manufactured to meet the exact specifications and standards set by Mahindra, ensuring compatibility and optimal performance for tractors.
2. Reliability and Durability: Genuine spares and MStar lubricants are known for their reliability and durability. They are built to withstand the rigorous demands of tractor operations and provide long-lasting performance, minimizing the risk of premature failures or breakdowns.
3. Warranty Coverage: Using Genuine spares comes with 6 months of company-provided warranty coverage. Use of genuine spares and lubricants is also mandatory to maintain warranty coverage for Mahindra tractors, deviating from the recommended genuine parts and lubricants may void the warranty.
4. Optimal Performance: Genuine spares and lubricants are specifically designed to work seamlessly with Mahindra tractors, ensuring optimal performance and efficiency. They are formulated to meet the unique requirements of the tractor's components, promoting smooth operation and enhanced reliability.
It's important to source Genuine spares and lubricants from authorized Mahindra Tractor Dealerships & Service centres to ensure their authenticity and compatibility with the specific tractor model. The use of genuine spares and lubricants is recommended to better performance and warranty coverage of Mahindra tractors.
MStar Classic, Mahindra Genuine Transmission Oil
Genuine Universal Tractor Transmission Oil for immersed Brake (OIB) System, Specially formulated for Mahindra & Mahindra Tractors
Benefits
- High performance wet Brake Oil, exclusively formulated for Mahindra & Mahindra Tractors
- 4 in 1 Oil, provides excellent Lubrication for complete Transmission system including Hydraulic, Power Steering, Differential and oil Immersed Brakes
- Noise Free Brake Operations over longer period
- Excellent wear and tear protection for entire Transmission System
- Low maintenance cost
Available in packs of 1 liter, 5 liter, 10 liter and 20 liter
MStar Super, Engine Oil
MStar Super, Genuine Engine oil , specially formulated for Mahindra & Mahindra Tractors
Benefits
- Outstanding protection against high temperature Engine deposits
- Excellent protection against soot induced oil thickening and wear
- Excellent shear stability to maintain viscosity under severe, high temperature operations
- Excellent control on oil consumption
- Extended drain intervals upto 400 hours
Available in packs of 1 liter, 2 liter, 5 liter, 6 liter and 7.5 liter
MStar Premium, Engine Oil
MStar Premium , Genuine Engine oil , specially formulated for all range of Mahindra & Mahindra NOVO and YUVO Tractors
Benefits
- Outstanding protection against high temperature Engine deposits
- Excellent protection against soot induced oil thickening and wear
- Excellent shear stability to maintain viscosity under severe, high temperature operations
- Excellent control on oil consumption
- Extended drain intervals upto 400 hours
Available in packs of 1 liter, 2 liter, 5 liter, 6 liter and 7.5 liter
